Terms & Conditions
1. Because all our charms are made to order this makes them unique. Because of this we can only accept the return of faulty goods which will be repaired or replaced. You do however have the right to cancel your order up to 7 days from the date you placed it.
We cannot accept cancellation after this time as production would have already started. If a refund is offered this will be minus any material used. Please note postage and packaging in none refundable. If you wish to change anything about your order please contact us as soon as possible to see if this can be done.
2. We reserve the right to take photographs of items we have made and use said photographs on our website.
3. We always aim to put the inscription on the front of the charm if instructed to do so. However in sum cases this is not possible due to limited space. We reserve the right to place the inscription on the reverse in this instance without prior notice.
4. All our charms are completely hand crafted. This means your finished piece will have a handmade appearance, and this may include small imperfections. Please inspect all jump rings and fittings and inform us straight away if there are any problems.
5. Our fingerprint casting material is completely reusable. Please examine the imprint and only return it to us when you are completely happy with the shape and detail of the imprint. By returning your cast you are saying you are happy for us to go ahead with what you have sent. If you have tried a number of times to get a good print without success. Please contact us to see if we can help.
6. Casts are only kept if requested by the customer and can only be used to produce new items of jewellery solely by SILVER IMPRINTS LTD please note your cast will only be kept for a period of 12 months at which time it will be destroyed.
7. It takes approximately 3-4 weeks from the time we receive the cast/imprint back to make your chosen charm/s, this can be longer during busier times. If you have requested for your charm/charms to be hallmarked this will add a further 10-14 days.